Ultimate AI incident

5 ways WFM for agents is great–explained by a former agent

Minor Resolved View vendor source →

Ultimate AI experienced a minor incident on March 18, 2024, lasting 927d 12h. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2024, 02:06 PM UTC
Resolved
Oct 02, 2026, 02:52 AM UTC
Duration
927d 12h
Detected by Pingoru
Mar 18, 2024, 02:06 PM UTC

Update timeline

  1. monitoring Mar 18, 2024, 02:06 PM UTC

    Everyone has–our customers, our company, and the agents too. I was an agent (I’m now a Customer Success Manager) so I get this side of the barricade better than most. WFM gives us agents the ability to bring needs together to improve customer experience, get the resources we need to do our job well, and […] The post 5 ways WFM for agents is great–explained by a former agent appeared first on Zendesk .