Ubivox Outage History

Type: Incident Duration: 3 hours and 36 minutes Affected Components: Newsletter Images & Links, Email Delivery Sep 8, 07:13:19 GMT+0 - Monitoring - We have implemented a fix and are currently monitoring the result. Sep 8, 06:00:00 GMT+0 - Investigating - We are currently experiencing issues with a server service provider. Users may experience issues uploading images to Ubivox. We have paused our email queues to avoid sending newsletters with errors. We are currently investigating the issue with our service provider. Sep 8, 09:36:08 GMT+0 - Resolved - This incident has been resolved. We switched to a backup solution to address the problems caused in Ubivox by the service issues as quickly as possible. We have since closely monitored the system and found no further issues.

This incident has been resolved by Microsoft. We're have emptied all queues and delivered all waiting email.

Type: Incident Duration: 18 hours and 43 minutes Affected Components: Ubivox Platform, Newsletter Images & Links, API, Email Delivery, Signup Forms, SMTP Service Jul 14, 16:00:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 15, 08:14:41 GMT+0 - Resolved - This incident has been resolved. The incident was caused by a technical issue with a service provider. We've closely monitored system performance since the incident and verified stability. We're conducting a detailed investigation to identify the precise cause and prevent recurrence. Jul 14, 13:32:00 GMT+0 - Investigating - We are currently investigating connection issues for Ubivox (app.ubivox.com).

Type: Incident Affected Components: Ubivox Platform, Newsletter Images & Links, API, Email Delivery, SMTP Service, Signup Forms Oct 16, 18:00:00 GMT+0 - Resolved - Update: The issue was solved around 9:40 CEST on Thursday the 16th but it took up to 48 hours to propagate to all DNS servers across the globel. --- Update 11:35 CEST: The issue is still apparent for some users. The reason is that the DNS change has to propagate to all DNS servers for the issue to be fully solved. We have made all the necessary changes on our end so for now all we can do is wait for the changes to spread. We're monitoring the changes and will update this incident as needed. --- This morning we had an issue with DNS for the domain [ubivox.com](http://ubivox.com). The issue has been solved but for a while the domain would have been inaccessible for some of our clients.