Ubidots experienced a major incident on August 13, 2025 affecting Login Apps, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 13, 2025, 02:41 PM UTC
We have received reports pointing out that the custom widgets built on top of the HTML canvas and Widget plugins module aren't working. The reason is that the CDN serving the built-in Ubidots library, that bridges the widgets with the dashboard controls and allows interaction with the dashboard, stopped working. We are: – Uploading the library to a new CDN – Replacing the URL in the HTML canvas widget and Widget plugin module.
- monitoring Aug 13, 2025, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2025, 06:05 PM UTC
We have replaced old CDN links, serving libraries used in the HTML canvas widget, Widget plugins and Pages, for new one that do not error.