Ubidots experienced a notice incident on October 18, 2023 affecting Login Apps, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Login Apps
Update timeline
- investigating Oct 18, 2023, 03:25 PM UTC
We are experiencing platform latency. Our DevOps team is investigating the reason behind it.
- identified Oct 18, 2023, 03:44 PM UTC
Our DevOps team has found the root cause of the latency: the server holding the load balancer is experiencing a high CPU usage, which causes request the our internal API to be slow. Further information will be provided here once it becomes available
- monitoring Oct 18, 2023, 04:31 PM UTC
DevOps team deployed a mirror instance of the balancer to manage the high volume of traffic. The platform is operational but we are still attentive to any signs of degradation.
- resolved Oct 18, 2023, 06:52 PM UTC
This incident has been resolved.