Ubidots experienced a minor incident on April 30, 2024 affecting Login Apps, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Login Apps
Update timeline
- identified Apr 30, 2024, 08:01 PM UTC
Australia Deployment: An issue has been identified and a fix is being implemented.
- monitoring Apr 30, 2024, 08:07 PM UTC
The cause is due to high data extraction via API which increases the response latency and causes slow dashboard loading. After analyzing and identifying the issue, the concurrency level of our core was increased to handle the necessary load.
- resolved Apr 30, 2024, 08:08 PM UTC
The degradation occurred between 2:07 AM UTC and 3:23 AM UTC. This incident has been resolved