Uberflip incident

Issue processing Flipbooks

Major Resolved View vendor source →

Uberflip experienced a major incident on December 19, 2019 affecting Flipbooks, lasting 12h 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2019, 02:19 PM UTC
Resolved
Dec 20, 2019, 02:42 AM UTC
Duration
12h 23m
Detected by Pingoru
Dec 19, 2019, 02:19 PM UTC

Affected components

Flipbooks

Update timeline

  1. investigating Dec 19, 2019, 02:19 PM UTC

    We are currently experiencing an issue which is impacting the ability to upload Flipbooks. The team is reviewing and will provide updates as soon as available.

  2. monitoring Dec 19, 2019, 02:32 PM UTC

    The team has implemented a fix and processing has resumed. We will continue to monitor for any reoccurrence.

  3. investigating Dec 19, 2019, 08:06 PM UTC

    We are again seeing slower than normal processing times on Flipbook uploads. The team continues to investigate.

  4. resolved Dec 20, 2019, 02:42 AM UTC

    A fix was implemented earlier this evening and all systems have returned to normal operational status.