Uberflip incident

Problem with Flipbook processing

Major Resolved View vendor source →

Uberflip experienced a major incident on April 1, 2020 affecting Flipbooks, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2020, 02:07 PM UTC
Resolved
Apr 01, 2020, 05:38 PM UTC
Duration
3h 30m
Detected by Pingoru
Apr 01, 2020, 02:07 PM UTC

Affected components

Flipbooks

Update timeline

  1. identified Apr 01, 2020, 02:07 PM UTC

    We have become aware of an issue affecting Flipbook processing. Existing Flipbooks will continue to display without issue. Any attempt to upload a new Flipbook or make changes to an existing Flipbook will fail. The team is currently working on a solution.

  2. monitoring Apr 01, 2020, 04:15 PM UTC

    A fix has been implemented for Flipbook processing, and we are currently monitoring it closely.

  3. resolved Apr 01, 2020, 05:38 PM UTC

    This incident has been resolved.