Uberflip experienced a minor incident on June 30, 2020 affecting Hubs and Flipbooks, lasting 5h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2020, 02:50 PM UTC
We are observing issues with our Legacy Metrics (Flipbook and Hub Metrics). Starting on June 26th, the collection and displaying of legacy metrics encountered an issue which has resulted in no data being displayed in the hub. The team is currently investigating and will post updates here.
- identified Jun 30, 2020, 03:22 PM UTC
We have identified the cause of the issue with our legacy metrics processing pipeline. We are working on restoring the pipeline functionality, targeting EOD (June 30, 2020) for a fix. We will also continue to work on verifying if there was any metric data loss.
- monitoring Jun 30, 2020, 06:00 PM UTC
Legacy Hub Metrics are back online. There appears to be no metric data loss, however customers will have experienced delays in receiving their Hub Metrics on our legacy metric dashboards. Legacy Flipbook Metrics are being brought back online still, with an estimation of approximately 3 hours (5pm ET) for full restoration.
- resolved Jun 30, 2020, 08:04 PM UTC
All systems have returned to normal operational levels.