ubank experienced a critical incident on October 14, 2022 affecting Card payments, lasting 6h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Card payments
Update timeline
- identified Oct 14, 2022, 02:34 AM UTC
We have identified an issue with some card payments. Some card payments may be intermittently declined.We are working to resolve the issue and we’ll update this page the second it’s fixed.
- identified Oct 14, 2022, 04:05 AM UTC
We have identified an issue with some card payments. Some card payments may be intermittently declined and cards do not appear in the app. We are working to resolve the issue and we’ll update this page the second it’s fixed.
- monitoring Oct 14, 2022, 08:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2022, 08:54 AM UTC
This incident has been resolved.