ubank incident

Some instant payments may be delayed right now

Major Resolved View vendor source →

ubank experienced a major incident on February 7, 2023 affecting ubank app and Card payments and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2023, 05:04 AM UTC
Resolved
Feb 08, 2023, 08:40 AM UTC
Duration
1d 3h
Detected by Pingoru
Feb 07, 2023, 05:04 AM UTC

Affected components

ubank appCard paymentsOnline banking

Update timeline

  1. investigating Feb 07, 2023, 05:04 AM UTC

    You may not be able to use your debit card and digital wallet or make instant payments using our app. We’ll update this page the second our card payments are fixed.

  2. investigating Feb 07, 2023, 05:24 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 07, 2023, 11:55 AM UTC

    We are continuing to investigate this issue.

  4. identified Feb 07, 2023, 11:01 PM UTC

    Some app payments made yesterday between 3pm and 5pm are currently being processed and may not be displayed to customers in app / online banking - the issue has been identified and will be rectified soon

  5. resolved Feb 08, 2023, 08:40 AM UTC

    This incident has been resolved.