ubank experienced a critical incident on May 29, 2023 affecting Call centre, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Call centre
Update timeline
- investigating May 29, 2023, 03:26 AM UTC
One of our technology providers is currently down, which means we’re unable to take calls at this time. We’ve escalated the issue and are working with them to resolve it as soon as possible. We’re sorry for any inconvenience.
- resolved May 29, 2023, 05:32 AM UTC
This incident has been resolved.