ubank experienced a critical incident on May 29, 2023 affecting Call centre, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Call centre
Update timeline
- investigating May 29, 2023, 06:44 AM UTC
One of our technology providers is currently down, which means we’re unable to take calls at this time. We’ve escalated the issue and are working with them to resolve it as soon as possible. We’re sorry for any inconvenience.
- monitoring May 29, 2023, 06:48 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 29, 2023, 08:47 AM UTC
We are continuing to monitor for any further issues.
- resolved May 29, 2023, 10:34 AM UTC
This incident has been resolved.