ubank experienced a critical incident on September 2, 2023 affecting Card payments, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Card payments
Update timeline
- investigating Sep 02, 2023, 01:41 AM UTC
You won’t be able to use your debit card and digital wallet but you can still pay someone and transfer money using our app. We’ll update this page the second our card payments are fixed.
- monitoring Sep 02, 2023, 03:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2023, 05:11 AM UTC
This incident has been resolved.