ubank incident

Issue with card payments

Major Resolved View vendor source →

ubank experienced a major incident on October 29, 2023 affecting Card payments, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2023, 02:11 AM UTC
Resolved
Oct 29, 2023, 03:43 AM UTC
Duration
1h 32m
Detected by Pingoru
Oct 29, 2023, 02:11 AM UTC

Affected components

Card payments

Update timeline

  1. identified Oct 29, 2023, 02:11 AM UTC

    We have identified an issue with some card payments. Some card payments may be intermittently declined.

  2. identified Oct 29, 2023, 02:11 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 29, 2023, 03:43 AM UTC

    This incident has been resolved.