Typeform incident

Typeform Results - Degraded - Creating reports not working

Critical Resolved View vendor source →

Typeform experienced a critical incident on December 4, 2023 affecting Summary, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2023, 02:45 PM UTC
Resolved
Dec 04, 2023, 03:09 PM UTC
Duration
23m
Detected by Pingoru
Dec 04, 2023, 02:45 PM UTC

Affected components

Summary

Update timeline

  1. identified Dec 04, 2023, 02:45 PM UTC

    We have identified errors impacting our Results service. Form owners trying to create reports will see an error. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 726757 | RES-4098

  2. identified Dec 04, 2023, 03:00 PM UTC

    We continue working on resolving the errors impacting our Results service. As of now, we have identified the root cause for this incident and the fix is being applied now. Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.

  3. resolved Dec 04, 2023, 03:09 PM UTC

    We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.