Typeform incident

Typeform Results - Users are unable to download results

Minor Resolved View vendor source →

Typeform experienced a minor incident on December 6, 2023 affecting Responses, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2023, 09:04 AM UTC
Resolved
Dec 06, 2023, 10:04 AM UTC
Duration
1h
Detected by Pingoru
Dec 06, 2023, 09:04 AM UTC

Affected components

Responses

Update timeline

  1. identified Dec 06, 2023, 09:04 AM UTC

    We have identified errors impacting our results panel. Users downloading results may be impacted. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 727341 | RES-4101

  2. identified Dec 06, 2023, 09:35 AM UTC

    We continue working on resolving the errors while downloading results. As of now, we have identified the root cause for this incident and the fix is being applied now. We expect this issue to be resolved in a few minutes. Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.

  3. resolved Dec 06, 2023, 10:04 AM UTC

    We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.