Typeform incident

Typeform Subscription service - Degraded - Updating payment details not working

Minor Resolved View vendor source →

Typeform experienced a minor incident on February 8, 2024 affecting Subscription, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 08, 2024, 02:24 PM UTC
Resolved
Feb 08, 2024, 03:02 PM UTC
Duration
37m
Detected by Pingoru
Feb 08, 2024, 02:24 PM UTC

Affected components

Subscription

Update timeline

  1. identified Feb 08, 2024, 02:24 PM UTC

    We have identified errors impacting our Subscription service. Users are not able to update the payment on their account. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: 741533 | TU-8316

  2. identified Feb 08, 2024, 02:50 PM UTC

    We continue working on resolving the issue impacting our Subscription service. As of now, we have identified the root cause for this incident and the fix is being applied now. Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.

  3. resolved Feb 08, 2024, 03:02 PM UTC

    We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.