Typeform incident
Typeform Webhooks, Integrations and Follow-ups - Delivery delayed
Typeform experienced a minor incident on February 7, 2024 affecting Integrations and Webhooks and 1 more component, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 07, 2024, 01:02 PM UTC
We have identified a brief traffic interruption impacting our webhooks. Some webhooks deliveries may be delayed. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 740849 | TU-8263
- identified Feb 07, 2024, 01:21 PM UTC
We have identified a brief traffic interruption impacting our Follow-ups feature too. Some users trying to set up Follow-ups may be impacted. We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
- identified Feb 07, 2024, 02:01 PM UTC
We are working on resolving a brief traffic interruption impacting our Webhooks, Integrations, and Follow-ups with high priority. We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
- identified Feb 07, 2024, 02:52 PM UTC
We are working on resolving a brief traffic interruption impacting our Webhooks, Integrations, and Follow-ups with high priority. We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
- identified Feb 07, 2024, 03:41 PM UTC
We are working on resolving a brief traffic interruption impacting our Webhooks, Integrations, and Follow-ups with high priority. We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
- identified Feb 07, 2024, 04:30 PM UTC
We are working on resolving a brief traffic interruption impacting our Webhooks, Integrations, and Follow-ups with high priority. We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
- identified Feb 07, 2024, 05:27 PM UTC
We are working on resolving an interruption impacting our Webhooks, Integrations, and Follow-ups with high priority. At this time, it may take longer than expected for data to be sent through webhooks, integrations, or Follow-Up emails. Data is not lost, just delayed. We are really sorry for any inconvenience this is causing. Next update in ~45 minutes or as soon as it's available.
- identified Feb 07, 2024, 06:27 PM UTC
A fix has been deployed, and we will continue to update users on the progress. We are really sorry for any inconvenience this is causing. Next update in ~45 minutes or as soon as it's available.
- monitoring Feb 07, 2024, 07:27 PM UTC
We have successfully deployed a solution and will persistently keep our users informed about the ongoing progress. Please be aware that existing webhooks, Follow-Ups, and integrations may encounter a delay in data transmission during this period. The establishment of new integrations and webhooks is temporarily on hold. However, as the solution takes effect, these services will gradually resume their normal operation. We sincerely apologize for any inconvenience this may cause. Please stay tuned for the next update, which is expected in approximately 45 minutes or as soon as more information becomes available.
- monitoring Feb 07, 2024, 08:29 PM UTC
We're continuing to monitor the rollout of the solution that has been deployed. Please be aware that existing webhooks, Follow-Ups, and integrations may encounter a delay in data transmission during this period. The establishment of new integrations and webhooks is temporarily on hold. However, as the solution takes effect, these services will gradually resume their normal operation. We sincerely apologize for any inconvenience this may cause. Please stay tuned for the next update, which is expected in approximately 1 hour or as soon as more information becomes available.
- monitoring Feb 07, 2024, 10:34 PM UTC
Users should now be able to establish webhooks, Follow-Ups, and integrations as usual. As the solution continues to be implemented, data that was previously delayed due to this incident should progressively populate. We are monitoring this and will continue to provide updates.
- monitoring Feb 08, 2024, 07:42 AM UTC
Users should now be able to establish webhooks, Follow-Ups, and integrations as usual. As the solution continues to be implemented, data that was previously delayed due to this incident should progressively populate. We are monitoring this and will continue to provide updates.
- monitoring Feb 08, 2024, 09:07 AM UTC
Our systems are performing optimally, with webhooks, Follow-Ups, and integrations all functioning as expected. Syncing with Google Sheets may experience delays due to the substantial volume of data being processed. We appreciate your patience and understanding. Next update in ~30 minutes or as soon as it's available.
- monitoring Feb 08, 2024, 12:11 PM UTC
Our systems are performing optimally, with webhooks, Follow-Ups, and integrations all functioning as expected. Syncing with Google Sheets may experience delays due to the substantial volume of data being processed. These delays are estimated to last until 5-7 pm CET. We appreciate your patience and understanding. Next update in ~ 1 hour or as soon as it's available.
- monitoring Feb 08, 2024, 03:58 PM UTC
Syncing results to Google Sheets may experience delays due to the substantial volume of data being processed. The syncing of this data is ongoing. We appreciate your patience and understanding. Next update as soon as it's available.
- monitoring Feb 08, 2024, 09:07 PM UTC
Webhook deliveries and some integrations may experience slight delays. We appreciate your patience and understanding. Next update as soon as it's available.
- resolved Feb 09, 2024, 01:24 PM UTC
We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.