Typeform incident

Typeform Builder - Degraded - Builder not loading

Critical Resolved View vendor source →

Typeform experienced a critical incident on February 23, 2024 affecting Form creation and Publish form and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2024, 12:00 PM UTC
Resolved
Feb 23, 2024, 12:37 PM UTC
Duration
36m
Detected by Pingoru
Feb 23, 2024, 12:00 PM UTC

Affected components

Form creationPublish formEmail Follow-upsMedia

Update timeline

  1. identified Feb 23, 2024, 12:00 PM UTC

    We have identified errors impacting our Builder. Users Create/Edit form may be impacted. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 744920 | TU-9021

  2. identified Feb 23, 2024, 12:26 PM UTC

    We continue working on resolving the errors impacting our Builder service. As of now, we have identified the root cause for this incident and the fix is being applied now. Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.

  3. resolved Feb 23, 2024, 12:37 PM UTC

    We are glad to inform you that the fix has been implemented and the incident resolved. If users still experience any issues, they should try refreshing/clearing the cache in their browser. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.