Typeform incident

Typeform Contact Us Form - Login Redirect not working

Minor Resolved View vendor source →

Typeform experienced a minor incident on March 7, 2024 affecting www.typeform.com, lasting 20h 48m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2024, 12:28 PM UTC
Resolved
Mar 08, 2024, 09:16 AM UTC
Duration
20h 48m
Detected by Pingoru
Mar 07, 2024, 12:28 PM UTC

Affected components

www.typeform.com

Update timeline

  1. identified Mar 07, 2024, 12:28 PM UTC

    We have identified errors impacting the redirect to login from the Contact Us Form on https://www.typeform.com/help/contact/. Users trying to log in from that URL may see an error message, which would prevent being able to raise a support ticket. We are working on resolution with high priority. In the meantime, a workaround would be to log in from this page: https://admin.typeform.com/login and then go to https://www.typeform.com/help/contact/ Next update in ~30 minutes or as soon as it's available. REF: ZD 747845 | TU-9650

  2. identified Mar 07, 2024, 01:15 PM UTC

    We continue working on resolving the issue impacting our Contact Us Form. As of now, we have identified the root cause for this incident and the fix is being applied now. Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.

  3. identified Mar 07, 2024, 01:42 PM UTC

    We are continuing to work on this issue, we do not have an ETA at this moment, but we will make sure to share an update as soon as it's available.

  4. identified Mar 07, 2024, 05:00 PM UTC

    We continue working on resolving the issue impacting our Contact Us Form. As of now, we have identified the root cause for this incident and the fix will be applied as soon as possible. In the meantime, a workaround would be to log in from this page: https://admin.typeform.com/login and then go to https://www.typeform.com/help/contact/ We will share another update once the issue is resolved.

  5. resolved Mar 08, 2024, 09:16 AM UTC

    We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.