Typeform experienced a major incident on October 7, 2024 affecting Summary and Responses, lasting 18h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 07, 2024, 01:28 PM UTC
We have identified errors impacting our Results panel. Users accessing Responses or the Summary Report may be impacted. We are working on a resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 801371 | INC-64
- identified Oct 07, 2024, 02:08 PM UTC
We are working on resolving the errors impacting our Results panel with high priority. We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
- monitoring Oct 07, 2024, 02:51 PM UTC
We are glad to inform you that the fix has been implemented and the incident is mitigated. Users will be able to see responses under the Responses tab. We are working to restore the response counter in Workspaces and Responses tab. Next update in ~30 minutes or as soon as it's available.
- monitoring Oct 07, 2024, 03:51 PM UTC
We are glad to inform you that the fix has been implemented and the incident is mitigated. Users will be able to see responses under the Responses tab. We are working to restore the response counter in Workspaces and Responses tab. We will update this status once the responses counter is restored.
- monitoring Oct 08, 2024, 06:47 AM UTC
We are glad to inform you that a fix has been implemented and the incident is mitigated. Users will be able to see responses under the Responses tab. We are working to restore the response counter in the Workspaces, Responses tab and Connect tab. We will update this status once the responses counter is restored.
- resolved Oct 08, 2024, 08:02 AM UTC
We are glad to inform you that the fix has been implemented and the incident resolved. Users will be able to see responses under the Responses tab and the response counter has been restored. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.