Tyk incident
Service Degradation for Trialist Customers Due to Faulty Redis Nodes on US-EAST-1
Tyk experienced a minor incident on July 31, 2025 affecting Controller at aws-us-east-1, lasting 5h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Controller at aws-us-east-1
Update timeline
- identified Jul 31, 2025, 12:23 PM UTC
We're currently experiencing Redis connection issues in the us-east-1 region due to faulty Kubernetes nodes hosting Redis. This is affecting the availability of MDCB and Gateway services, particularly for some trialist customers whose workloads are running on the impacted nodes. Our team is actively working to mitigate the issue and restore normal service.
- monitoring Jul 31, 2025, 03:56 PM UTC
All redis issues have been fixed and we're monitoring the results
- resolved Jul 31, 2025, 05:31 PM UTC
This incident has been resolved.