Tyk incident

Service Degradation for Customers Due to MongoDB Connection Issues on AP-SOUTHEAST-1

Minor Resolved View vendor source →

Tyk experienced a minor incident on October 23, 2025 affecting Dashboard and Controller at aws-ap-southeast-1, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 06:30 AM UTC
Resolved
Oct 23, 2025, 07:00 AM UTC
Duration
30m
Detected by Pingoru
Oct 23, 2025, 06:30 AM UTC

Affected components

DashboardController at aws-ap-southeast-1

Update timeline

  1. investigating Oct 23, 2025, 08:25 AM UTC

    We are experiencing MongoDB connection issues in the ap-southeast-1 region. This is affecting the availability of the Control Planes and access to the Tyk Cloud Dashboard for Customers in that region.

  2. resolved Oct 23, 2025, 08:27 AM UTC

    This incident has been resolved.