Tyk incident

[StatusCake] https://account.cloud-ara.tyk.io/signup status is Degraded

Major Resolved View vendor source →

Tyk experienced a major incident on November 18, 2025 affecting Billing, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:38 PM UTC
Resolved
Nov 18, 2025, 03:43 PM UTC
Duration
3h 4m
Detected by Pingoru
Nov 18, 2025, 12:38 PM UTC

Affected components

Billing

Update timeline

  1. investigating Nov 18, 2025, 12:38 PM UTC

    Test Name: Tyk Cloud Accounts Status Code: 500 Status Text: Internal Server Error Check Rate: 30 We are currently experiencing issues affecting our dashboard and billing endpoints. Our team has identified that these disruptions are related to an ongoing incident with our CDN provider, Cloudflare (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). Impact: - Dashboard access may be unavailable or intermittent - Billing, login and signup endpoints are currently experiencing connectivity issues - Other services remain operational and unaffected What we're doing: Our engineering team is actively monitoring the situation. We are working to implement temporary mitigations where possible. Workaround: At this time, there is no available workaround. We appreciate your patience as we work to resolve this issue. We will continue to provide updates as more information becomes available.

  2. identified Nov 18, 2025, 12:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 18, 2025, 03:43 PM UTC

    This incident has been resolved.