Tyk experienced a minor incident on September 4, 2023 affecting Dashboard and Billing, lasting 8h 15m. The incident has been resolved; the full update timeline is below.
Affected components
DashboardBilling
Update timeline
- investigating Sep 04, 2023, 01:53 PM UTC
Some events sent to our billing application are being rejected or delayed, resulting in possible failure to sign up, upgrade or renew. No change to service currently contracted or new deployments within those.
- identified Sep 04, 2023, 02:52 PM UTC
A release of the billing application introduced an incompatible library. A hotfix is on the way.
- identified Sep 04, 2023, 04:57 PM UTC
An updated version is being deployed to fix the issue.
- monitoring Sep 04, 2023, 06:52 PM UTC
Hot fix deployed and confirmed good, soaking.
- resolved Sep 04, 2023, 10:09 PM UTC
Incident is now closed.