Twist experienced a major incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2025, 07:32 AM UTC
Type: Incident Duration: 1 day and 8 minutes Affected Components: Website, Web application & API Oct 20, 07:32:24 GMT+0 - Identified - We are currently experiencing a brief outage with Twist. Some users may notice that there is a delay in updating threads and messages. We have identified that the cause of this incident stems from AWS system issues. Our development team is working on finding a resolution as we speak. We will update you! Oct 20, 08:34:52 GMT+0 - Identified - We are still continuing to work on a resolution for this incident while monitoring the status update from AWS. We will notify you as soon as we have an update! Oct 20, 09:34:39 GMT+0 - Identified - We are still working on a resolution for this incident and are closely monitoring status updates from AWS. We will keep you informed and notify you as soon as new information becomes available. Oct 20, 10:10:37 GMT+0 - Monitoring - We’re seeing signs of improvement, and Twist appears to be recovering. We will continue to monitor the situation closely and will notify you once the incident has been fully resolved. We sincerely apologize for the inconvenience this has caused. Oct 20, 14:26:02 GMT+0 - Monitoring - Although some Twist services may be operational, we are still encountering ongoing issues. We will continue to monitor the situation closely and will notify you once the incident has been fully resolved. We sincerely apologize for the inconvenience this has caused. Oct 21, 07:39:57 GMT+0 - Resolved - This incident has been resolved. Twist is functioning normally again, and there should be no further delays or login problems. We sincerely appreciate your patience and apologize for any inconvenience caused by this global AWS outage.