Twingate experienced a major incident on June 12, 2025 affecting Reports Downloads and Admin Console and 1 more component, lasting 5h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:18 PM UTC
We are currently investigating service issues related to our cloud provider. The disruption is affecting the Twingate service, including the Admin Console, Report Downloads, and Network Dashboards. We will continue to monitor the situation and provide updates as we learn more.
- identified Jun 12, 2025, 07:15 PM UTC
Our cloud provider has acknowledged a service issue. We are continuing to monitor the situation and will provide updates as we learn more.
- monitoring Jun 12, 2025, 08:49 PM UTC
Our cloud provider has indicated that their service is recovering. Impacted Twingate services are now back online, but we are currently processing a backlog of Events. We expect this to be fully resolved within the next few hours and will provide an update when processing is complete.
- resolved Jun 12, 2025, 11:49 PM UTC
Our cloud provider has confirmed full recovery of their services, and our backlog of Events has now been fully processed. We consider this incident fully resolved.