Twingate experienced a notice incident on December 15, 2021 affecting Connector Heartbeat, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 15, 2021, 03:54 PM UTC
We are aware of and investigating reports that customers using Okta for authentication are unable to login. It appears that customers' Okta domains are not reachable. At this stage, we are not aware of any issue affecting Twingate services itself and are working to restore access to those customers relying on Okta for authentication.
- monitoring Dec 15, 2021, 04:01 PM UTC
We are observing that Okta appears available again. Customers that use Okta as their Identity Provider should try again to login if they have experienced trouble logging in.
- resolved Dec 15, 2021, 04:54 PM UTC
Customers using Okta should now be able to login without issue. We understand that the problem was related to an internet connectivity issue unrelated to Twingate that is now resolved.