Twingate experienced a minor incident on January 14, 2022 affecting Connector Heartbeat, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Connector Heartbeat
Update timeline
- investigating Jan 14, 2022, 10:31 PM UTC
We are currently investigating degraded performance of loading the MFA page of Twingate. Customers are experiencing slower page load times due to a CDN issue but services are still functional and available. We will be posting regular updates pertaining to this incident.
- identified Jan 14, 2022, 10:41 PM UTC
We have identified the issue and are currently switching to our backup CDN.
- monitoring Jan 14, 2022, 10:58 PM UTC
We have switched to our backup CDN and will continue to monitor the system.
- resolved Jan 15, 2022, 01:38 AM UTC
We are closing this incident as the MFA challenge page has been operating normally since our last update.