Twingate incident

Admin Console Authentication Issues for tenants with JumpCloud IDP integration

Minor Resolved View vendor source →

Twingate experienced a minor incident on June 21, 2023, lasting 23h. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2023, 01:30 PM UTC
Resolved
Jun 22, 2023, 12:30 PM UTC
Duration
23h
Detected by Pingoru
Jun 21, 2023, 01:30 PM UTC

Update timeline

  1. resolved Jun 22, 2023, 07:53 PM UTC

    Admin Console Authentication is broken for our tenants that utilize JumpCloud IDP integration. This was due to a bug in authentication flows with our latest software that was deployed at 15:24 UTC on June 21st. Resolution was accomplished by reverting to the previous software at 12:42 pm UTC on June 22nd. We will add more tests and monitoring/alerting for the JumpCloud/SAML integration to avoid this in the future and for faster detection.