Twingate incident

Issues with Dashboards and Events Processing

Minor Resolved View vendor source →

Twingate experienced a minor incident on April 2, 2025 affecting Events Processing and Reports Downloads and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2025, 04:19 PM UTC
Resolved
Apr 02, 2025, 05:25 PM UTC
Duration
1h 6m
Detected by Pingoru
Apr 02, 2025, 04:19 PM UTC

Affected components

Events ProcessingReports DownloadsNetwork DashboardsDNS Filtering Dashboards

Update timeline

  1. identified Apr 02, 2025, 04:19 PM UTC

    We are seeing higher latency than usual with our cloud provider's APIs to process data used for our dashboards and reports. They confirmed the issue with their service. We hope this should be resolved soon.

  2. monitoring Apr 02, 2025, 04:32 PM UTC

    The Big Query service latencies have dropped and we see improvements with our internal dashboards.

  3. resolved Apr 02, 2025, 05:25 PM UTC

    All of internal alerts are cleared. You should not see delays/errors with dashboards and reports any longer.