TWICE incident

Some customers are experiencing long response times

Minor Resolved View vendor source →

TWICE experienced a minor incident on November 12, 2021 affecting Infrastructure, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2021, 09:19 AM UTC
Resolved
Nov 12, 2021, 11:52 AM UTC
Duration
2h 33m
Detected by Pingoru
Nov 12, 2021, 09:19 AM UTC

Affected components

Infrastructure

Update timeline

  1. investigating Nov 12, 2021, 09:19 AM UTC

    We are currently investigating an issue where some users are experiencing long response times or occasional errors when accessing Rentle.

  2. investigating Nov 12, 2021, 09:19 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 12, 2021, 10:02 AM UTC

    The issue has been identified as a networking issue in an infrastructure component we rely on. More information: https://status.cloud.google.com/incidents/1xkAB1KmLrh5g3v9ZEZ7

  4. monitoring Nov 12, 2021, 11:06 AM UTC

    The system has been returned to a stable state. We continue monitoring the network.

  5. resolved Nov 12, 2021, 11:52 AM UTC

    This incident has been resolved.