TWICE incident

Duplicated Deposit Charges

Minor Resolved View vendor source →

TWICE experienced a minor incident on May 6, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 06, 2022, 10:46 AM UTC
Resolved
May 05, 2022, 05:00 AM UTC
Duration
—
Detected by Pingoru
May 06, 2022, 10:46 AM UTC

Update timeline

  1. resolved May 06, 2022, 10:46 AM UTC

    At 09:07 on the 6th of May customers reported us that some users were experiencing duplicated deposit charges. After investigating we identified the incident which started at 8AM on the 5th of May, and the incident was fixed at 09:46 6th of May. Duplicated charges are being refunded by our team.