TWICE incident

Inventory availability and booking view issues

Notice Resolved View vendor source →

TWICE experienced a notice incident on August 24, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2022, 01:30 PM UTC
Resolved
Aug 24, 2022, 01:30 PM UTC
Duration
Detected by Pingoru
Aug 24, 2022, 01:30 PM UTC

Update timeline

  1. resolved Aug 25, 2022, 06:50 AM UTC

    At 16:30 customers started reporting issues regarding the system update - Inventory availability was not correct for some SKUs -> Some products were shown as out of stock even though that was not the case - Single booking view was in some cases not loading all products in an order - Single booking view was in some cases not showing that an inventory article was already in use At 18:01 the product team deployed mitigations At 21:25 the product team deployed a solution and the issue was closed