TWICE incident

Issue with shopping cart including skidata lift tickets together with other rental products

TWICE experienced a major incident on January 19, 2023 affecting Online stores, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started: Jan 19, 2023, 12:48 PM UTC
Resolved: Jan 19, 2023, 01:49 PM UTC
Duration: 1h 1m
Detected by Pingoru: Jan 19, 2023, 12:48 PM UTC

Affected components

Online stores

Update timeline

investigating Jan 19, 2023, 12:48 PM UTC

We are currently investigating this issue. It only applies when a customer first adds a skidata lift ticket product into their shopping cart and then another rental type product. The issue does not persist when only purchasing skidata lift tickets. Communicating this to customers: - Current workaround is to guide your customers (e.g. product description / title) to first add the rental products before the lift tickets. This way the issue does not persist.
resolved Jan 19, 2023, 01:49 PM UTC

This incident has been resolved.