TWICE experienced a minor incident on February 17, 2023 affecting Store Admin, lasting 7h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Store Admin
Update timeline
- investigating Feb 17, 2023, 06:55 AM UTC
It has been identified by our team that the system of automated invoicing had issues with producing printable versions of the invoices. The issue started at 2 AM EET on the 15th of February. No workaround available, invoices will be backfilled. Invoice charges have not been affected, the incident impacted only the invoice document creation.
- identified Feb 17, 2023, 01:02 PM UTC
The issue has been identified and our team is working on a fix.
- resolved Feb 17, 2023, 02:41 PM UTC
The incident has been resolved and failed invoices are being regenerated. If the admin interface still fails to retrieve invoices, contact support.