TWICE experienced a minor incident on March 9, 2023 affecting Store Admin, lasting 19h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Store Admin
Update timeline
- investigating Mar 09, 2023, 12:25 PM UTC
Customers reported repeated errors when trying to refund purchases made using Rentle Payments, our engineers are currently investigating and new information will be updated in our status page.
- investigating Mar 09, 2023, 03:20 PM UTC
We identified with our payment provider possible causes and our teams are continuing investigating the issue.
- monitoring Mar 09, 2023, 06:50 PM UTC
A fix is being released and all refunds should be back to normal by 21:30. Our team and our payments partner team are monitoring. After the fix all transactions can be normally refunded.
- resolved Mar 10, 2023, 07:41 AM UTC
This incident has been resolved.