TWICE experienced a minor incident on March 30, 2023 affecting Online stores and Store Admin and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 30, 2023, 06:11 AM UTC
We are seeing increased network latencies across Rentle systems. There might be increased load times across Rentle systems, and some actions may fail. This is due to issues in the global Google Cloud networking, which Rentle is utilizing in their systems. We are working to mitigate the issues and report once the issues have been resolved. More detailed information about the underlying issue: https://status.cloud.google.com/incidents/nieR2aLyg1rwFKq1aWZU#2c2sBHWU84yPDJ8y1ar4
- identified Mar 30, 2023, 10:10 AM UTC
We have worked on mitigating the issue and most parts of the Rentle system should work normally. We will keep on monitoring and mitigating the still-affected parts of the system.
- monitoring Mar 30, 2023, 12:08 PM UTC
All Rentle systems should work normally. We keep on monitoring the situation.
- monitoring Mar 30, 2023, 02:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 31, 2023, 06:15 AM UTC
This incident has been resolved.