TWICE incident

Rentle plan upgrades not working

Notice Resolved View vendor source →

TWICE experienced a notice incident on June 27, 2023 affecting Store Admin, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2023, 08:26 AM UTC
Resolved
Jun 27, 2023, 08:58 AM UTC
Duration
32m
Detected by Pingoru
Jun 27, 2023, 08:26 AM UTC

Affected components

Store Admin

Update timeline

  1. investigating Jun 27, 2023, 08:26 AM UTC

    Our engineers identified that plan upgrades are currently not working. The issue started approximately 10 AM CET and the causes are under investigation by the team. This issue does not impact the product.

  2. resolved Jun 27, 2023, 08:58 AM UTC

    We identified that the issue was caused by failures in the deployment of new payment features and it has now been resolved. If the problem persists, it should be easily resolved by refreshing the page.