TWICE incident

Manual order creation and Booking Links failing

Minor Resolved View vendor source →

TWICE experienced a minor incident on June 29, 2023 affecting Store Admin, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2023, 02:41 PM UTC
Resolved
Jun 29, 2023, 02:57 PM UTC
Duration
16m
Detected by Pingoru
Jun 29, 2023, 02:41 PM UTC

Affected components

Store Admin

Update timeline

  1. identified Jun 29, 2023, 02:41 PM UTC

    At 17 our engineers identified that some customers are unable to create manual orders or send booking links. The cause has been identified and a solution will be deployed shortly.

  2. resolved Jun 29, 2023, 02:57 PM UTC

    This incident has been resolved.