Tuple experienced a minor incident on September 21, 2020 affecting API, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Sep 21, 2020, 12:33 PM UTC
Some users are reporting that they cannot log in to the Tuple client.
- resolved Sep 21, 2020, 01:13 PM UTC
This incident has been resolved.
- postmortem Sep 21, 2020, 02:14 PM UTC
A weekend deploy temporarily prevented unpaid guest users \(and users on a small number of older teams\) from signing in. We investigated Monday morning after reports started to roll in and resolved the issue approximately 20 minutes later. If you are still having trouble signing in, please contact support: [email protected].