Tuple incident

Login loop/crash after update

Major Resolved View vendor source →

Tuple experienced a major incident on November 3, 2021, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2021, 03:34 PM UTC
Resolved
Nov 03, 2021, 05:54 PM UTC
Duration
2h 19m
Detected by Pingoru
Nov 03, 2021, 03:34 PM UTC

Update timeline

  1. investigating Nov 03, 2021, 03:34 PM UTC

    We're aware that users are getting stuck in a login loop/crash after this morning's update. We're investigating.

  2. identified Nov 03, 2021, 04:01 PM UTC

    We believe we have identified the issue. We're building a new release and are deploying it imminently.

  3. identified Nov 03, 2021, 04:03 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 03, 2021, 04:06 PM UTC

    We've released a fix. Please restart Tuple to force an update to the latest version. This should resolve the issue.

  5. resolved Nov 03, 2021, 05:54 PM UTC

    This issue has been resolved. Sorry about that folks!