Tuple experienced a minor incident on January 25, 2023 affecting API, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 25, 2023, 05:01 PM UTC
We've identified an issue with our signaling server that is preventing the team directory from loading. We're working to resolve the issue now.
- identified Jan 25, 2023, 05:13 PM UTC
We're continuing to work on a fix for this issue.
- identified Jan 25, 2023, 05:29 PM UTC
We've attempted to roll back our signaling service to a previous release, but are still experiencing issues with our load balancer correctly negotiating connections. Our team is still actively working to resolve this issue.
- monitoring Jan 25, 2023, 05:36 PM UTC
Tuple contact directories are loading. We're actively monitoring the service while clients reconnect to ensure that the issue is resolved.
- monitoring Jan 25, 2023, 05:48 PM UTC
We've seen some instances of stale presence data persisting in the directory and are monitoring the relevant queue as it is processed.
- resolved Jan 25, 2023, 06:59 PM UTC
Directory status for all users is up-to-date, and the signaling server has continued to process requests successfully.