Tuple experienced a major incident on September 25, 2023 affecting API, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Sep 25, 2023, 03:17 PM UTC
We are currently investigating an issue with clients being unable to connect after a planned production deployment. Ongoing calls appear to be unaffected.
- identified Sep 25, 2023, 03:40 PM UTC
System health is recovering, and some users are successfully reconnecting. We're increasing infrastructure capacity slowly to accommodate the backlog of reconnecting clients.
- resolved Sep 25, 2023, 03:46 PM UTC
We're fully back online and client connections are succeeding.