Tuple experienced a major incident on January 12, 2024 affecting Web Dashboard, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Web Dashboard
Update timeline
- investigating Jan 12, 2024, 08:52 PM UTC
We're experiencing a large number of requests through our presence service that are overwhelming our web backend.
- monitoring Jan 12, 2024, 08:56 PM UTC
Presence service traffic was scaled to zero to allow the backend to stabilize. Things appear to be operational, but we're actively monitoring the situation to ensure the incident is fully resolved.
- monitoring Jan 12, 2024, 09:33 PM UTC
Services are operational, and we're continuing to monitor our web application metrics before considering this fully resolved.
- resolved Jan 12, 2024, 09:42 PM UTC
This incident has been resolved.