Tuple experienced a major incident on April 19, 2024 affecting API, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- identified Apr 19, 2024, 07:02 PM UTC
We're seeing issues with our latest release, deployed today, that's causing a subset of users to experience app crashes while calling. We're reverting the release to get things back to normal; that should be ready and deployed in the next 15 minutes.
- monitoring Apr 19, 2024, 07:33 PM UTC
We've reverted to the previous release. If you're experiencing issues, please update your app. We'll resolve this once we're confident no further crashes are occurring.
- resolved Apr 19, 2024, 07:40 PM UTC
Crash reports have ceased. We're considering this incident fully resolved!