Tuple experienced a minor incident on March 6, 2024 affecting API, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2024, 09:53 PM UTC
We are seeing failed requests to our call URLs endpoint for specific teams. Not all users are affected, and we're currently investigating the issue to determine the root cause.
- identified Mar 06, 2024, 10:18 PM UTC
We've identified a performance issue with our Call URLs API route that is affecting a small number of teams. We've put a temporary fix in place for those teams that will restore application access with some diminished functionality around Call URLs, and the team is actively working on a permanent fix. The majority of Tuple users remain unaffected.
- monitoring Mar 06, 2024, 10:42 PM UTC
A fix has been implemented for affected teams, and response times for the affected API route are back to normal.
- resolved Mar 06, 2024, 10:49 PM UTC
All client response times are back to normal and we're considering this incident resolved. Please get in touch with [email protected] if you experience any issues.