TSG Global incident

TSG Voice Congestion Issues

Critical Resolved View vendor source →

TSG Global experienced a critical incident on June 7, 2022 affecting Toll-Free Inbound Voice and SMPP and 1 more component, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 07, 2022, 10:19 PM UTC
Resolved
Jun 08, 2022, 01:45 AM UTC
Duration
3h 26m
Detected by Pingoru
Jun 07, 2022, 10:19 PM UTC

Affected components

Toll-Free Inbound VoiceSMPPLocal Inbound VoiceLocal Inbound/Outbound SMSCustomer PortalVoice TerminationToll-Free Inbound/Outbound SMSLocal Inbound/Outbound MMSToll-Free Inbound/Outbound MMS

Update timeline

  1. investigating Jun 07, 2022, 10:19 PM UTC

    We are currently investigating congestion issues with the TSG Global voice services. We hope to have an update soon.

  2. investigating Jun 07, 2022, 10:30 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 07, 2022, 10:32 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 07, 2022, 11:27 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Jun 08, 2022, 12:04 AM UTC

    A fix has been implemented and we are monitoring the system for any other issues.

  6. resolved Jun 08, 2022, 01:45 AM UTC

    This incident has been resolved.