TSG Global experienced a critical incident on September 2, 2022 affecting SMPP and Local Inbound/Outbound SMS and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
SMPPLocal Inbound/Outbound SMSToll-Free Inbound/Outbound SMSLocal Inbound/Outbound MMSToll-Free Inbound/Outbound MMS
Update timeline
- investigating Sep 02, 2022, 04:08 PM UTC
We are currently investigating delays related to inbound messages (SMS/MMS and DLRs). We will have an update shortly.
- identified Sep 02, 2022, 04:33 PM UTC
The issue has been identified and the inbound message queue is draining, and inbound messages should be resuming.
- monitoring Sep 02, 2022, 04:40 PM UTC
A fix has been implemented and we are monitoring the systems for any additional issues.
- resolved Sep 02, 2022, 04:53 PM UTC
This incident has been resolved.