TSG Global incident

Degraded Performance with Industry OSR Provider

Notice Resolved View vendor source →

TSG Global experienced a notice incident on May 23, 2023, lasting 6h 13m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2023, 02:51 PM UTC
Resolved
May 23, 2023, 09:05 PM UTC
Duration
6h 13m
Detected by Pingoru
May 23, 2023, 02:51 PM UTC

Update timeline

  1. investigating May 23, 2023, 02:51 PM UTC

    TSG Global has been informed of an industry-wide degraded performance event with the OSR (messaging enablement for the ecosystem). This event impacts all carriers and all providers. This does impact SMS/MMS enablement as well as Campaign association We will post updates as we are provided them by the OSR.

  2. identified May 23, 2023, 02:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 23, 2023, 05:54 PM UTC

    The OSR is continuing to work on the outage. We apologize for any inconvenience this is causing. We will update once the status is provided.

  4. resolved May 23, 2023, 09:05 PM UTC

    TSG has monitored OSR requests are completing now, and most backlogged requests should have been processed. If you notice any submissions not enabled, please resubmit the requests. Thank you for your patience as the OSR worked through this incident.